RETURNS

Our Return Policy

At Kinsol, we want you to be completely satisfied with your purchase. If you receive a product that does not meet your expectations, we're here to help.

Damaged Products

Product damaged but still usable: We will offer a percentage discount on your next order as compensation.

Product not usable: We will send a replacement (preferred) or issue a full refund, depending on your preference and product availability.

How to Request a Return

To initiate a return or report a damaged product, please contact us at contact@kinsolcare.com within 14 days of receiving your order. Include your order number and photos of the product/packaging.

Refund Processing

Once we receive and verify your claim, refunds will be processed to your original payment method within 5–10 business days. Replacement products will be shipped at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, opened sun care products cannot be returned unless they are defective or damaged during shipping.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us at contact@kinsolcare.com. We're happy to help.

Last updated: April 2026